Below is a list of the most frequently asked questions about our cleaning services. I hope they will be helpful. Is a long-term contract required for service? Absolutely not. Our services are provided as needed to suit your busy lifestyle. There are no long-term contracts or obligations required. How long have you been cleaning homes? We have been providing professional house cleaning services for more than 10 years. Are you insured? Yes, we are fully insured. What should I expect on my first appointment? We will arrive at your home equipped with all the cleaning supplies needed to thoroughly clean your home. Your first appointment generally takes the longest, as we will need time to get acquainted with a new environment. Subsequent appointments will move along faster. Do I need to do anything before you arrive? The best way to prepare for your cleaners is to straighten up as much as possible. That way the cleaners can focus their efforts on cleaning up dust and grime, instead of putting things in their places like toys or clothes. Will I have the same cleaning person each visit? Yes. You will have the same cleaning professional for each visit. We know how important it is to have someone you know and trust cleaning your home. You will have a team of two cleaners (same team) for each cleaning. Do I need to be home the day of cleaning? Some customers prefer scheduling cleaning appointments while they are at work or away for the day, while others like to be at home during the process. This is up to you. Regardless of your schedule, you are certain to receive superior housekeeping service - guaranteed! Can I skip or reschedule an appointment? If you anticipate needing to change an appointment time, ideally, we would like a minimum of 24 hours in advance. We'll move your visit to another, more convenient time or if you wish, cancel it all together. How will you enter my home on my scheduled days of cleaning? We leave this up to you, whatever you feel most comfortable with. 1. You may give us a key. 2. You can leave a key under a door mat the day of cleaning. 3. You can give us the code to the garage. 4. You can leave the door unlocked the day of cleaning. What if I am not satisfied with my cleaning? Your complete satisfaction is very important to us. That is why we offer a 24 hour guarantee. If for any reason you are not satisfied with your home cleaning, just simply give us a call within 24 hours of your cleaning and we will return to re-clean the area you are dissatisfied with, at no cost to you.